Policy Reviews

Payment

I accept payment via Paypal.  You don't have to have a Paypal account to make payment just a email address to send the invoice to.  Payment is made though a secure website with Paypal.

All of my decorations are made-to-order. I cannot start your order until payment is received and cleared.

Please note that custom orders need to be ordered and paid for in a timely manner. If your custom listing has not been purchased, I have not started making it yet, and it is possible that my calendar has filled up since we discussed your event. I do try everything I can to accommodate last minute orders, but I am a busy lady too!!

All fondant decorations require 2-6 days production time.  If your event is within 14 days, please contact me before ordering.

When you order, please let me know your event date and time you can pickup, some items can be shipped and will be noted on photo.
 
A rush order fee may apply for orders requested within 2 days of an event. Dependent on my schedule, I will waive these fees at my discretion. If expedited shipping is necessary, there will be additional fee.

In addition to the items listed here, I can create custom orders. If your imagination can think it up, I can create the perfect decorations for it!

Shipping

Made-to-order fondant decorations are shipped via USPS Priority Mail (2-3 days). 
Shipping to areas outside of the USA are not available at this time.

Shipping price listed includes insurance on your order.

All fondant decorations require 2-6 days production time in addition to shipping time. Therefore, dependent on my schedule, it is important to order 3-4 weeks in advance. I will do everything I can to accommodate your last minute order. If your event is within 14 days, please contact me before ordering.

I love making cake and cupcake decorations! I take great care in packaging them before sending them out in the USPS loop, but unfortunately, I cannot control them once they leave me. Unless discussed otherwise, I ship via USPS Priority mail, which is generally 2-3 days, but it is NOT guaranteed.

Dependent on when the order is placed, I try to ship within a 5-8 day window of your event. I am not responsible for shipping delays by the USPS, weather/disaster conditions, charges for redelivery or delays due to incorrect shipping information. Insurance purchased on shipping does not include time delays on non-guaranteed delivery. If you would like your package delivery money-back guaranteed, we must discuss shipping via Express.

Express shipping rates are money-back guaranteed if they do not arrive by the time stated by the USPS. The guarantee is for the shipping charges, not the cost of the fondant decorations. I cannot refund purchase price, only shipping charges for Express shipping.

Shipping that is not sent via the standard Priority rates/boxes from USPS are estimated.  There are no refunds if you paid more since this is just a estimate.

Fondant is sensitive to extreme heat. It will not melt, but it may soften. Please try to have someone available to receive your fondant decorations if at all possible. If they do soften, put them in a cool place to revive. Store your fondant decorations in a cool, dry, dark environment.

Unless otherwise specified, orders are shipped to the address you supply to me, so please make sure the address is updated and correct.

Refunds and Exchanges

I love making cake and cupcake decorations! I take great care in packaging them before sending them out in the USPS loop, but unfortunately, I cannot control them once they leave me. Unless discussed otherwise, I ship via USPS Priority mail, which is 2-3 days, but it is NOT guaranteed. Dependent on when the order is placed, I do try to ship within a 5-8 day window of your event to ensure they arrive on time. I cannot be responsible for shipping delays by the USPS, weather/disaster conditions, charges for redelivery or delays due to incorrect shipping information. Insurance purchased on shipping does not include time delays on non-guaranteed delivery; it covers damaged packages.

Often, a little water can put bumped and disheveled pieces back together again. Please contact me if you have problems with your package once it arrives. I will do everything I can to help!

Should your package arrive beyond repair and utterly destroyed, please make sure you save all packaging, items in the order and take pictures too. I will provide the necessary information, and you will be responsible for filing the claim with the post office.

Because my items are made-to-order, I do not accept returns.

Refunds/Cancellations must be requested no less than 10 days prior to your listed event date. Returning or refusing delivery will not facilitate a refund.

Additional Policies and FAQs

Custom orders are available! Just email me at; thetripletierbakery@hotmail.com to contact me, and let's create something really special for your event!

Please supervise children with all decorations. Fondant decorations are edible. 

My fondant of choice is Satin Ice fondant. Allergen information from their website: Gluten free, dairy free, nut free. Contains no animal derived products (vegan). Certified kosher pareve.

If you would like to further review the product information, please go to:
http://www.satinfinefoods.com/about_product.htm

All products used to create these decorations are store purchased.

Please note that fondant will dry hard before shipping. Applying these decorations to your cake will not be like purchasing a fondant cake at a local bakery. Pieces will not bend around edges of rounded or other curved shaped cakes.

Last Updated October 27, 2012

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